Last Updated: April 13, 2026
Seargent Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes our practices regarding the information we collect from you when you use our website (the “Site”), purchase our products or services, and engage with our software, IT, and digital marketing solutions (collectively, the “Services”).
1. Information We Collect
To provide a seamless browsing and purchasing experience, we collect the following types of information:
- Personal & Contact Information: Name, email address, phone number, and company name when you fill out forms, create an account, or contact us.
- Transaction & E-commerce Data: When you make a purchase, we collect billing and shipping addresses, payment details (such as credit card information or mobile money/M-Pesa numbers), and your order history. Note: We use secure third-party payment gateways; we do not store your full financial details on our servers.
- Account Information: If you register for an account on our Site, we collect your username, password, and profile preferences.
- Usage & Technical Information: Information about how you interact with our Site, including IP addresses, browser types, the pages you visit, the time and date of your visit, and items placed in your shopping cart (even if abandoned).
- Cookies: Small data files placed on your device to personalize your experience, remember your cart items, and understand Site interaction. You can control cookie preferences at the individual browser level.
2. Use of Information
We use the collected information to operate our business and provide you with niche, value-driven solutions. Specific uses include:
- Order Fulfillment: To process transactions, deliver products or services, and send order confirmations and invoices.
- Customer Support: To handle returns, refunds, and respond to your inquiries.
- Service Improvement: To maintain, troubleshoot, and enhance our Services and Site functionality.
- Communication & Marketing: To send updates, promotional offers, and abandoned cart reminders. (You may opt out of marketing communications at any time).
- Security & Fraud Prevention: To verify accounts, monitor for suspicious activity, and protect our clients and business.
- Legal Compliance: To comply with applicable financial and data protection regulations.
3. Sharing of Information
We do not sell your personal data. We may share your information only with the following trusted third parties:
- Service Providers & E-commerce Partners: Third-party vendors that assist us with website hosting, payment processing, order shipping/logistics, data analysis, and customer relationship management.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
- Legal Obligations: We may disclose your information if required to do so by law, subpoena, court order, or other governmental requests to protect our rights or the safety of others.
4. Data Retention
We retain your personal and transaction information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including resolving disputes, enforcing our agreements, and complying with legal and tax obligations.
5. Security
We take reasonable and industry-standard technical measures to protect your information against unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you have specific rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request the deletion of your personal data.
- The right to opt-out of marketing communications.
To exercise any of these rights, please contact us using the details below.
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or by posting a prominent notice on the Site prior to the effective date. Your continued use of the Site and Services after the changes take effect constitutes your acceptance of the revised policy.
8. Contact Us
Seargent Solutions is a Software, IT & Digital Marketing Company. We aim to provide niche solutions crafted to add value and efficiency to our clients, consistently working to improve and innovate.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
- Email: info@seargentsolutions.com
- Office Hours: Monday to Friday, 8:00 AM – 5:00 PM | Saturday, 9:00 AM – 1:00 PM (EAT)
- Location: Nairobi, Kenya