Role: Seargent Solutions provided a comprehensive technological overhaul ranging from communication infrastructure to a full-stack e-commerce and logistics platform.
Key Deliverables:
- Integrated Call Center & CRM:Implemented a Yeastar PBX system fully integrated with Zoho CRM to unify sales and support channels.
- Features: Configured Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) to route calls efficiently.
- Oversight: Enabled real-time agent monitoring, call whispering, and detailed performance reporting for management3.
- Infrastructure: Handled hardware installation including Yeastar P560 systems, IP phones, and network cabling4.
- Smart Gas Digital Platform (Phase 1 & 2):Developed a robust digital ecosystem using React.js (frontend) and Laravel (backend) to transition the client into a digital-first LPG provider.
- Cylinder Management: Created a backend system to track gas cylinders via serial numbers/QR codes and log refill history.
- E-Commerce & PWA: Built a Progressive Web App allowing customers to order gas, schedule deliveries, and pay via M-PESA or Paystack
- Customer Retention: Integrated a loyalty points system and automated refill reminders (SMS/Email) to drive recurring sales.
- Logistics: Deployed a dedicated delivery agent dashboard for real-time order dispatching and status tracking .
Business Impact:
Seargent Solutions successfully centralized Zuri Gas’s operations, enabling seamless communication across devices while automating the entire customer journey—from order placement and payment to delivery and loyalty management
